Versand

Shipping Policy

Last Updated: July 13, 2026

Welcome to Mavello. We are committed to providing a smooth and reliable shopping experience. Please review our shipping policy below.

Order Processing

  • Orders are processed within 1–3 business days after payment has been successfully confirmed.

  • Orders are not processed or shipped on weekends or public holidays.

  • During periods of high demand, processing times may be slightly extended.

Shipping Times

Estimated delivery times vary depending on the destination:

  • United States: 5–12 business days

  • Canada: 7–15 business days

  • Europe: 6–15 business days

  • Australia & New Zealand: 7–18 business days

  • Other International Destinations: 8–20 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping fees are calculated at checkout based on your delivery location and selected shipping method. Promotional free shipping offers may be available for eligible orders.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number and tracking information. Please allow up to 48 hours for tracking updates to appear.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.

Incorrect Address

Please ensure that your shipping address is accurate before completing your purchase. Mavello is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information.

Lost or Delayed Packages

While we work with trusted shipping partners, unexpected delays may occasionally occur due to weather conditions, customs clearance, or carrier issues.

If your package has not arrived within the expected delivery timeframe, please contact our support team so we can assist you.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery. Include your order number and clear photos of the damaged item and packaging so we can resolve the issue promptly.

Contact Us

If you have any questions regarding shipping, please contact our customer support team. We are happy to assist you and ensure the best possible shopping experience.